First steps for new students

Dear freshmen, dear students,

welcome to the Data Center (ZDV). This academic institution of the JGU can be contacted by all members of the university for services in information and communication technology.

In the following we have put together a checklist to help you get started with your studies. However, it is worth taking a look at this page later, as it contains a lot of useful information.

How do I activate the JGU Account?

After enrolling for the first time, you have to activate your JGU Account once.

The following process must be observed:

Step 1
After your enrollment you will receive an individual link and an activation code via email to your private email address.

Step 2
When you activate your JGU Account, you set your personal password. Information on secure passwords is available here:

Step 3
You will find out the login name of your JGU Account.

💡 Further information can be found on the following page Account: Activation

What are the characteristics of my JGU Account?
What is my university email address?

Usually your automatically created Uni-Mail address is

How can I check my university mails?

Simply log in with the access data of your JGU Account at

💡 Tip: Check your e-mails very regularly - ideally every day! There you will be informed about dates and deadlines and your lecturers will also assume that you can be reached in this way.

Further information on the subject E-Mail

What platforms are there and what are they used for?

Webportal JOGU-StINe

E-Learning-Plattform JGU-LMS (Moodle) and ILIAS (for e-exams)

💡 Tip: It is best to check before the start of the lectures, but also regularly during the current semester, whether materials are available for your events. Many teachers expect you to prepare yourself for the event, even for the first session.

The following applies to all e-learning platforms: Do you need access to a course, are you missing course materials, or do you have questions about the content? Then please contact the relevant teacher directly. The technical support cannot help you with questions about the content, as these are created by the lecturers.

Which network do I have to choose?

Please select the Uni-Mainz network.

How do I connect?

There are various instructions for setting up your Internet connection on campus for the various operating systems and end devices (PC, smartphone, ...): Network Uni-Mainz

With the JGU Account of the University of Mainz, you can use the eduroam wireless LAN as a guest at other universities in the eduroam network.

Remote desktop connection

What is Remote Desktop Connection?

In order to be able to use resources of the University of Mainz when working outside the campus, the ZDV offers the remote desktop server.
In short: You sit in front of your own computer at home (or anywhere else) and connect to the server in the ZDV via a remote desktop connection. The working environment of a pool computer is then essentially displayed within a window on the local computer - including all software available there and access to your own files.

How do I set up a remote desktop connection?

There are different instructions for setting up your remote desktop connection for the various operating systems and end devices (PC, smartphone, ...):


What is a VPN connection?

If you use an Internet connection via a third-party provider (e.g. your DSL provider) or from a third-party network (e.g. at a conference), then you are "outside" the university network. The computer you are working on is then initially not part of the domain. However, access to certain research services of the university library and full-text editions of electronic journals is reserved for members of the university and users on campus.
Via the so-called Virtual Private Network (VPN) you can authenticate your local computer as a member of Johannes Gutenberg University Mainz.

How do I set up a VPN connection?

There are different instructions for setting up your VPN connection for the various operating systems and end devices (PC, smartphone, ...):

What is my print account?

Which card do i need?

Studicard for

      • Connect to the print account
      • Top up the print credit
      • Paying for food and drinks in the canteens
      • available in all canteens, in the info point, studi house, HS Mainz and TH Bingen

⚠ The library card is only intended for borrowing books!

How can I add money to my print account?

How do I get print jobs from a PC to a university printer?
How do copying and scanning work on a university printer?

At the university there are different printer models with different functions
The following link contains an overview of the functions under device types:

The JGU enables all members of the university to use various software through existing 'campus licenses'.

How do I get software?

Further information:

How do I contact the ZDV hotline?

If you have any questions, please do not hesitate to contact our team on the Hotline by e-mail, by phone or personally during office hours.

The hotline is located in room 47 (00 151) next to the DTP studio on the ground floor of the Faculty of Natural Sciences (NatFak), Johann-Joachim-Becher-Weg 21.
Advice takes place Monday to Friday from 9 a.m. to 6 p.m.:
      • by email to (if possible, please choose this option). If you send us an email, please do so from your university JGU Account. So that we can help you quickly, please give us as much information as possible in your e-mail - the operating system, programs used, error messages, etc. are important information that we would otherwise have to ask for separately.
      • by phone: within JGU: 2 63 16 otherwise: +49 6131 39 26316

However, many questions can be answered by browsing the ZDV website or by using the search function (top right).

We wish you every success in your further studies!