If you have forgotten your password, it is no longer possible to log in to many services and applications. We explain how to proceed.
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If you have forgotten your password, contact your supervisor or one of the JGU account managers at your institution.
If you have forgotten your password, you can reset it.
- Click on: https://account.uni-mainz.de/password/init-reset
- Enter your user name and your private e-mail address.
- For identification purposes, you must enter one further characteristic: Your matriculation or registration number.
- Click on Submit.
- You will receive an e-mail to your private e-mail address with a link. Click on this to create your new password. The link is valid for a maximum of 60 minutes.
- You will be taken to a web page where you can create your new password. Enter your date of birth and your new password. Repeat the new password and click Save.
- After you have created a new password, you will receive a confirmation email.
- If you still have a PUK from the old procedure, you can use it to reset your password via the https://account.uni-mainz.de/password/reset page.
- If you have forgotten your password and do not have a PUK, you can apply for a PUK at the circulation desk of the Central Library during the respective opening hours.
- To do so, bring your official photo ID (identity card or passport) and have the user name of your JGU account ready. The new PUK will be handed out to you there immediately.