The ZDV's advice center / hotline on
the ground floor of the Faculty of Natural Sciences is currently closed!

Due to the current situation, we are currently not conducting any on-site consultations. You can still contact us via Skype for Business or email. Orders via the online shop are currently not possible.

Thank you for your understanding!

How to contact us?

The helpdesk of the Data Center provides counselling on all IT problems that might occur in research, teaching and studying at the university of Mainz. The helpdesk is located in room 47 (00 151) right beside the DTP studio on the ground floor of the natural sciences institute building (NatFak), at Johann-Joachim-Becher-Weg 21.

Counselling is provided Mondays to Fridays from 9:00 until 18:00 for questions:

  • via e-mail to (if possible, please use this way of contact and your university mail account for sending the mail).
  • via telephone: 39-2 63 16. (You may also use the telephones inside of the pool rooms of the Data Center).
  • on site in room 47 (00 151) on the ground floor of the natural sciences institute building.
All disruptions or planned maintenance times will be announced on the start page of the Data Center web pages: → .

At the helpdesk you may also pick up the posters you ordered and (as a member of staff of the university) you can buy network cables and switches there.
Also, you can (as a member of staff) borrow digital cameras and beamers, and order business cards, book bindings and laminations.

Orders for bindings of diploma theses, term papers etc will be carried out Mondays to Fridays between 11:00 and 12:00 am - i.e. papers that have been handed in until 18:00 on one day may be picked up from 12:00 am the next day.

Current disorders

Current malfunctions and planned maintenance work are reported or announced in the service status of the ZDV.