Help and Service

Please note: Some of the links below lead to pages in German, as work on the English version is still in progress. We apologize for the inconvenience.

→ FAQ: Frequently Asked Questions (in German)

The hotline/helpdesk of the Data Center provides advice for all IT problems realted to studying, researching and teaching at Johannes Gutenberg University, Mainz:
here → you will find our opening hours and ways of contacting us.


You have questions about network problems on mobile devices? We have a WLAN-consultation-hour at our helpdesk (room 47 / 00 151).

Every day, from 16.45 until 17.45 we deal with uncooperative notebooks, netbooks and other mobile devices.

And even longer on Fridays: From 15.00 until 17.45 on Fridays, the personnel of our helpdesk is available for any questions or problems concerning wireless network access on campus.

Security Issues

Protection against viruses and phishing.
More information can be found on our pages:
Viruses and worms via e-mail, as well as → phishing mails.

Borrowing Equipment

If you need hardware to be able to use software -  you may borrow notebooks or beamers at the Data Center.

Here → you will find more information about borrowing equipment.