BigBlueButton: Support

Members of the University of Mainz with application questions please contact the Digital Teaching Competence Team. Email: digitale-lehre@uni-mainz.de

Members of the University of Mainz with technical questions please contact the ZDV-Hotline.                            Email: hotline@zdv.uni-mainz.de

Members of different universities from Rhineland-Palatinate please contact the virtual campus Rhineland-Palatinate (VCRP)

Members from different schools from Rhineland-Palatinate please contact the educational State institution. Email: webkonferenz@pl.rlp.de

To Process your Request better we need the following Information:

  • A phone number for any questions
  • Information about the conference:
    • The name of the conference server (in the form bbb-33.rlp.net, from the address field of the browser, red arrow)
    • The name of the BBB room where the problems occurred (yellow arrow)
    • If possible the invitation address (in the form https://bbb.rlp.net/b/sch-rtz-gvv-lsw, green arrow)

 

  • The name of the host of the BBB room
  • Which system you used to join the room (e.g.) directly from bbb.rlp.net or Moodle)
  • The exact time when the problem occurred, if possible details of the device you used:
    • What type of device you were using (PC, laptop, tablet, mobile phone)
    • What network you were using (“private internet connection”, "residence hall” or “on campus”
    • How your device was connected to the internet (cable, wireless, cellular)
    • What operating system you were using (e.g. Linux or Windows 10)
    • What browser you were using (Firefox, Chrome, Safari).